This business has a moderate overall score, indicating a decent experience for most customers. However, the quality of service and care received is relatively low, which may be a concern for some visitors. On the other hand, the business is known for having competitive pricing, which could be a major advantage. Additionally, the innovativeness of the business is relatively high, suggesting that they are making an effort to stay ahead of the curve and provide unique services to their customers.The business has a clean and welcoming office, with friendly and attentive staff who make an effort to put patients at ease. However, some customers have reported issues with wait times and difficulty scheduling appointments. The business is also known for having a strong focus on patient care and education, which is reflected in the comprehensive and thorough approach they take to addressing patients' concerns and needs.One major issue that has been raised by several customers is the business's lack of transparency regarding billing and insurance. Some customers have reported being overcharged or experiencing difficulties with their insurance claims, which has led to frustration and mistrust. This issue is a major concern and should be addressed by the business to maintain a positive reputation.Overall, while the business has some strengths, it also has some significant areas for improvement. With a focus on addressing customer concerns and improving the overall quality of service, the business could potentially increase its overall score and become a top-rated destination for dental care in the area.