The business has a lot of room for improvement. The overall experience is mediocre, and the quality of the service is also subpar. However, the pricing is competitive. There are several issues with the business that need to be addressed, including frequent outages, slow speeds, and unresponsive customer service. Many customers have reported feeling frustrated and helpless when trying to resolve their issues with the business. The business needs to prioritize improving its infrastructure and customer service to increase customer satisfaction and retention.