The Zaxbys location on Ridge Rd Road in New Port Richey City has a mixed reputation based on customer reviews. The overall rating is 4.2 out of 5 stars, indicating a generally positive experience. However, the quality of the food has been inconsistent, with some customers receiving subpar meals. Some reviewers have praised the friendly and attentive service, particularly from staff members like Peggy and Marissa. Others have appreciated the clean atmosphere and welcoming ambiance. However, there have been issues with the drive-thru, with some customers experiencing long wait times and incorrect orders.Some customers have been disappointed with the quality and portion sizes of the food, citing examples such as burnt egg rolls and undercooked fries. Others have felt that the prices are too high for the value received. Despite these issues, the location has received praise for its innovation and customer service. Some reviewers have mentioned that the staff goes above and beyond to accommodate their needs and provide a memorable experience.The issue of incorrect orders and long wait times has been highlighted by several reviewers, suggesting that the staff may not be adequately trained or managed to provide consistent service. Additionally, the quality of the food has been inconsistent, with some reviewers receiving subpar meals.