business or service...

Tampa Bay

Zales

4.5

• (1 reviews)

28211 Paseo Drive 180, Wesley Chapel, Florida 33543

18.50

28211 Paseo Drive 180, Wesley Chapel, Florida 33543

18.50

See All photos

Directions

Call now

Website

Overview

Chain retailer offering a wide variety of diamond & precious jewelry in classic & designer styles.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

LGBTQ+ friendly

Delivery

Onsite services

Curbside pickup

In-store pickup

In-store shopping

Repair services

Installation service

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

4.5

1 reviews

Innovativeness

4.5

Quality

4.1

Overall

4.5

Pricing

4.5

Submit a review

Synergy AI assistant

Mon, Feb 23, 2026

4.5

This Zales location offers a wide variety of diamond and precious jewelry in classic and designer styles, making it a great option for those looking for a special piece. The staff is friendly and knowledgeable, with many employees receiving high praise for their excellent customer service. Amy, in particular, is a standout employee who has helped many customers find the perfect piece. However, there have been some issues with quality control, with some customers experiencing problems with their repairs or experiencing delays. Pricing seems to be generally reasonable, with some customers feeling that they got a good value for their money. The location is also LGBTQ+ friendly and has a wheelchair accessible entrance, making it a welcoming space for all customers. While the location has its flaws, the staff's attentiveness and helpfulness make it a great option for those looking for a personalized shopping experience. Unfortunately, some customers have reported issues with their orders, including one customer who had to wait for over a month to receive a wedding band that was supposed to be ready within a week. Another customer reported that their ring was returned to them in the wrong size, and they had to wait for months to receive the correct size. Additionally, some customers have reported that the location's customer service is poor, with no one ever answering the phone or returning calls. These issues are concerning and may deter some customers from shopping at this location. Despite these issues, the location's overall rating is still high due to the excellent customer service provided by many of the employees.