This business has received overwhelmingly positive reviews from its customers. The staff is described as kind, welcoming, and knowledgeable, with a strong emphasis on integrity and customer service. They offer a wide range of services, including jewelry repair, custom design, and appraisal. The store has a clean and organized appearance, with a variety of beautiful pieces on display. The staff is happy to work with customers to find the perfect piece, whether it's a custom design or a repair. One customer noted that they were able to create a custom ring in just a few days, while another praised their ability to fix a delicate piece of jewelry quickly and at a reasonable price. Some customers have mentioned that the staff is knowledgeable about the history and significance of certain pieces, which adds to the overall experience. Overall, this business seems to be a gem in the community, providing exceptional service and beautiful pieces to its customers.However, one issue that has been mentioned is the occasional delay in getting repairs or custom designs completed. Some customers have reported waiting a week or more for their piece to be finished, although this has been the exception rather than the rule.