The bakery is well-loved by customers who have been praising the staff's warmth and friendliness, describing them as welcoming and sincere. Customers appreciate the wide variety of Italian cookies and pastries, including unique flavors like blackberry cupcakes and tiramisu. Many reviewers have been returning customers, indicating a loyal customer base. However, some customers have expressed frustration with inconsistent service and prices that are on the higher end. On the positive side, customers rave about the quality of the desserts, with some describing them as "exquisite" and "the best ever." The bakery seems to have a strong presence in the community, with customers emphasizing the importance of supporting local businesses.There's an issue with inconsistent customer service that needs to be addressed, resulting in some customers feeling frustrated and helpless when trying to order their favorite items.