It's disappointing to see that the experience at YHH Financial has been extremely poor, especially considering the business has a long history of providing good services. Unfortunately, the new ownership has significantly impacted the quality of service, causing many issues for clients. The business has struggled to deliver on its promises, and clients have reported feeling frustrated, lied to, and disrespected. The lack of communication, delays, and inaccuracies have been consistent complaints. It's surprising that the pricing has received a slightly higher score, but it's likely due to the fact that many clients have ended up paying for subpar services. The innovativeness score is the lowest, which is not surprising given the significant decline in the business's overall performance. Overall, it's clear that the business has major issues that need to be addressed.