This business has a decent overall score, but there are some issues that need to be addressed. On the positive side, the pricing seems to be reasonable, with some customers mentioning that it's comparable to or even cheaper than other transportation services. However, this is not consistent throughout the reviews, with some customers complaining about overcharging or unfair pricing practices.One of the main concerns with this business is the quality of service. Many customers have reported poor experiences, including long wait times, unprofessional drivers, and even some cases of harassment or intimidation. This suggests that the company needs to work on hiring and training better drivers, as well as improving its dispatch system to ensure that customers get picked up in a timely manner.The innovativeness of this business is also a concern. While some customers have reported that the drivers are knowledgeable and friendly, others have mentioned that the company seems to be stuck in its ways and is not adapting to changing customer needs. This is reflected in the fact that many customers have complained about the lack of communication and the difficulties they face when trying to get a cab.Overall, this business has some work to do to improve its reputation and provide a better experience for its customers. With a few changes to its hiring practices, dispatch system, and customer communication, this business could potentially improve its scores and become a more reliable and trustworthy option for customers in Tampa.It's worth noting that there are some isolated instances of good experiences with this business, but these are not enough to outweigh the negative reviews and concerns. Some customers have reported being satisfied with their experiences, but these are the exception rather than the rule.As for the specific issue that needs to be addressed, it seems to be the inconsistent quality of service and the lack of communication from the drivers and dispatch team. This is a major concern for customers, and the company needs to take steps to address it in order to improve its reputation and provide a better experience for its customers.