The business seems to have some issues with customer service, as several reviews mention rude or unhelpful staff. Some customers have reported difficulties with communication, long wait times, and problems with their vehicles being damaged or not properly cared for. There are also some concerns about pricing, with some customers feeling that they were overcharged. On the other hand, a few reviews mention that the business is well-kept and that the staff is pleasant in person. The business appears to be open for business and seems to have a good selection of products, but the overall quality of the experience can be inconsistent. One issue that stands out is the business's response to customer complaints, with some reviewers feeling that the staff was defensive or dismissive. It's worth noting that the business has a co-branding partnership with Yaho's Collision Center, but it's unclear how this affects their operations. Overall, the business seems to have some work to do in terms of improving customer service and ensuring that customers have a positive experience.