The location provides top-notch services, evident from the numerous positive reviews and 4.9 rating from third-party sources. The staff is friendly, professional, and willing to go above and beyond to meet customer needs. Roddy, Joe, and other employees are particularly highlighted for their excellent customer service and expertise.
However, one customer experienced an issue with used parts being installed on their luxury sports car without their knowledge, which is a significant concern. This may indicate a lack of transparency or oversight in the repair process.
Despite this issue, the majority of customers praise the location for its excellent workmanship, timely completion of repairs, and reasonable pricing. Many customers appreciate the team's ability to work with insurance companies and communicate effectively throughout the repair process.
The location's features, such as wheelchair accessibility and amenities like a restroom and mechanic, are also appreciated by customers. However, the lack of weekend hours may be a drawback for some customers who prefer to schedule appointments on their own schedule.
Overall, the location excels in most areas, but the issue with used parts installation raises concerns about the quality of service. It is essential for the management to address this issue and ensure that all repairs are done with the customer's consent and knowledge.