The business has received mixed reviews from customers. On one hand, some customers have been very satisfied with the work provided by the company. For example, one customer was thrilled with the custom shoe cabinet made for their garage, and another customer loved the custom office built-in they received. The company seems to have a high level of quality and attention to detail, as seen in the positive reviews.
On the other hand, some customers have had a completely different experience. Two customers reported that the company did not finish their projects and did not return their calls or messages. One customer even filed a report with the State's Attorney General. This suggests that the company may have some issues with reliability and communication.
Overall, the business seems to have a solid reputation for quality and craftsmanship, but there are some concerns about pricing and reliability. It's worth noting that the company has responded to some of the negative reviews, which suggests that they are taking customer feedback seriously. However, more attention needs to be paid to customer satisfaction and communication.