This location is a wonderful resource in Winter Haven, offering help and information for women and families in need. The thrift shop is well-maintained, with clean and affordable merchandise. Staff members, such as Miss Stefanie, are kind and caring, making a visit worthwhile. The organization provides various services, including assistance with rent, water, and food. Some issues may arise, like difficulty getting referrals, but overall, this location is a great place to get help.I noticed that the location has wheelchair accessible parking and entrance, making it convenient for people with disabilities. The staff is friendly and willing to go above and beyond to assist customers. However, there have been some instances where customers felt like they didn't get the help they needed, or that staff members were uncaring. Despite these issues, the location has received mostly positive feedback, with many customers praising the kindness and helpfulness of the staff.The location is open on weekdays, with limited hours on Monday and Friday, and closed on Wednesday and Sunday. It's best to plan a visit during these hours or contact them in advance to inquire about their services and availability. Overall, this location is a valuable resource for women and families in Winter Haven, and it's worth visiting if you need assistance or just want to browse their thrift shop.