This business has received mixed reviews, with some customers expressing frustration with communication, billing, and scheduling issues. Several customers have reported difficulties in getting appointments or prescription refills, and some have been left on hold for extended periods of time. Some have also expressed dissatisfaction with the way certain medical procedures were handled, including a situation where a patient was mistakenly given incorrect information about her pregnancy.
However, other customers have had more positive experiences, praising the doctors, particularly Dr. Barton and Dr. Hallam, for their care and compassion. Some have also noted the welcoming and friendly staff.
Despite the efforts of the staff and doctors, the business seems to struggle with organization and communication. There are multiple instances where patients were left in the dark about their care, were given incorrect information, or had to repeat themselves multiple times. This lack of clarity and follow-through has left some patients feeling frustrated and disillusioned with the practice.
The billing issues also seem to be a problem, with some customers reporting confusion about costs and insurance coverage. It's unclear how these issues are being addressed, but it appears that the business could benefit from a more transparent and streamlined approach to billing.
It's worth noting that the business seems to have made some efforts to address customer concerns, with owners and staff responding to reviews and apologizing for mistakes. However, more concrete steps need to be taken to address the underlying issues and prevent similar problems in the future.