The business has a strong reputation with excellent ratings across multiple reviews. The overall score of 4.6 is a testament to the high level of service and quality provided. The quality of the business is also reflected in the consistently high ratings from customers, who praise the trainers' knowledge, patience, and dedication to their work. Pricing is also considered fair by customers, with many mentioning that they felt the cost was worth the value received.However, there are some negative reviews that highlight potential issues with communication and customer service. One reviewer mentioned being "strongly discouraged" from bringing their dog to the establishment due to a poor experience with the owner. Another reviewer felt that the owner was unprofessional and hung up on them during a phone call.Despite these negative reviews, the overall feedback suggests that the business is committed to providing high-quality training and service to its customers. The owners and trainers seem to be passionate about their work and are dedicated to helping dogs and their owners overcome behavioral issues and achieve their training goals. The business's commitment to positive reinforcement training methods and its focus on building strong relationships with its customers are also major strengths.One notable issue that emerged from the reviews is the lack of transparency and communication from the business. Several reviewers mentioned feeling confused or misled about the training process, and some felt that the owners were not transparent about the costs or the expected outcomes of the training. This lack of communication can lead to mistrust and dissatisfaction among customers, and the business may benefit from implementing clearer policies and procedures to address these concerns.Overall, the business has a strong reputation and a commitment to providing high-quality training and service. However, it may benefit from improving its communication and customer service to better meet the needs of its customers.