Tampa Bay
Withlacoochee River Electric
36.13
36.13
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Photos & videos
Submit a review
Quality
Pricing
Innovativeness
Overall
Submit a review
This review is based on the data from various customer feedbacks and third-party ratings. The overall score of 2.2 indicates that the business has its strengths and weaknesses, and the quality of the service has been inconsistent. The pricing has been a major point of contention for many customers, with some feeling that it's too high and others not being transparent enough about their billing structure.The business has received praise for its quick response to power outages, with some customers appreciating the speed and efficiency of the service. However, there have been numerous complaints about the customer service, with many customers feeling that the representatives are rude, unhelpful, and not knowledgeable about their services.There have been issues with the billing and payment process, with some customers experiencing difficulties in paying their bills and receiving incorrect or delayed payments. Some customers have also reported issues with the company's online portal and mobile app, citing difficulties in accessing their accounts and making payments.One major issue that stands out is the company's inconsistent and sometimes negligent approach to customer service. Many customers have reported feeling frustrated, disrespected, and ignored by the representatives, which has led to a significant decline in customer satisfaction.The company has also been criticized for its inflexible billing structure and its practice of automatically deducting payments from customers' accounts, even if they have not received their bills. This has led to customers experiencing financial difficulties and feeling taken advantage of by the company.Despite these issues, there have been some positive reviews from customers who have praised the company's quick response to power outages and the friendly and helpful nature of some of the representatives. However, these positive reviews are vastly outweighed by the numerous complaints and criticisms of the company's service.Overall, it seems that the business has a long way to go in terms of improving its customer service, billing, and payment processes. Until these issues are addressed, the company will continue to struggle with customer satisfaction and retention.
Own this business?
Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Contact business
1