This Winter Haven Honda dealership location provides a generally positive experience, but some areas for improvement are evident. The quality of service and products is generally good, with many customers praising the helpful and knowledgeable staff, including salespeople like Scott Thompson, Ashlei Pollock, and Dalton Hollifield. However, some customers have experienced issues with the service department, including delays, poor communication, and low-quality work. One of the strengths of this dealership is its pricing, with many customers praising the competitive prices and deals offered. However, some customers have experienced issues with hidden fees and add-ons, which can increase the overall cost of the vehicle.In terms of innovativeness, the dealership seems to be keeping up with industry trends and offering various services and amenities, such as online car buying, mobile payments, and a variety of financing options. However, some customers have expressed disappointment with the dealership's customer service and lack of transparency in some areas.Some notable issues have been reported, including:* Poor communication and follow-up from the service department* Low-quality work and repairs* Hidden fees and add-ons* Inconsistent pricing and deals* Lack of transparency in some areasOverall, while Winter Haven Honda has its strengths and weaknesses, it is essential to be aware of these potential issues to ensure a smooth and satisfactory experience.