Based on customer reviews, WindowWall has a high overall score, indicating that customers are generally satisfied with the service they receive. The quality of the windows and doors installed by WindowWall is also highly rated, with many customers praising the products for their durability and performance.
However, some customers have mentioned that the pricing for WindowWall's services is higher than what they expected, which has led to a lower rating in this category. Additionally, while WindowWall has made efforts to innovate in the industry, some customers have reported issues with the installation process, including delays and communication breakdowns.
One notable issue that has been reported by several customers is the company's sales tactics, with some customers feeling pressured into signing contracts on the spot. However, WindowWall has taken steps to address these concerns, including offering a 3-day cancellation clause and providing clear explanations of the installation process.
Despite these issues, WindowWall has a reputation for being a reliable and trustworthy company, with many customers praising the professionalism and courtesy of their installers. The company's commitment to using high-quality products and providing excellent customer service is evident in the positive reviews from many satisfied customers.
Overall, while WindowWall has room for improvement in certain areas, the company's strengths in quality, pricing, and innovativeness make it a solid choice for customers looking for window and door installation services. With continued efforts to address customer concerns and improve the installation process, WindowWall is well-positioned for long-term success in the industry.