Windows Doors Etc is a family-owned business with a long history of commitment to integrity, dating back to 1947. However, it appears that the company's level of service and quality has been inconsistent over the years. Some customers have reported excellent experiences with professional and detail-oriented staff, such as Devin and Dustin, who have provided top-notch work on sliding doors and windows. However, others have encountered significant issues, including unprofessional sub-contractors, delayed installations, and poor communication.The company's pricing is generally considered to be on the higher side, with some customers feeling that the value they received did not match the cost. However, others have reported that the company offers competitive pricing for high-quality products and services.In terms of innovativeness, the company has shown a willingness to adopt new technologies and techniques, such as installing hurricane-impact windows and electronic key entry systems.Despite the company's potential, several issues have been raised by customers, including responsiveness, quality control, and customer service. Some customers have reported difficulty in getting in touch with staff or receiving timely responses to their concerns. Others have experienced problems with the quality of work, including unsealed windows and doors that do not meet code compliance.One customer reported that the company's staff was resistant to providing help and was even mocked by a sales representative. Another customer was told that they would be charged a service call fee after spending over $40,000 on windows and doors.While the company has a strong reputation in some areas, such as professionalism and attention to detail, its inconsistent level of service and quality control has raised concerns for many customers.