This business has received consistently positive reviews, with many clients praising the professionalism, knowledge, and compassion of the staff, particularly Greg Kaiser. Clients have reported feeling comfortable and at ease during the estate planning process, which can be a difficult and emotional experience. The staff is described as knowledgeable, thorough, and patient, with many clients noting that they have a deep understanding of the complexities of estate planning. The business is highly rated for its responsiveness, quality, professionalism, and value.One of the standout features of this business is its Client Care Program, which provides ongoing support and guidance to clients as they navigate the challenges of aging and estate planning. This program is seen as a valuable resource by clients, who appreciate the sense of security and peace of mind it provides.While some clients have reported minor issues with communication or delays, these are largely anecdotal and do not seem to reflect a systemic problem. Overall, the business has a strong reputation for excellence and is highly recommended by its clients.However, one client did report a negative experience, stating that after almost two months of not getting a return phone call, they personally stopped by the office and were told that they were looking at the issue and would get back to them within a couple of days, but it was two weeks later before they received a response. This experience highlights the importance of clear communication and timely follow-up in a business that deals with sensitive and time-sensitive matters.