This pool service company has received generally positive reviews from customers. However, there are some concerns about the quality of service. Some customers have reported that the company's technicians are not knowledgeable about their work, and that they may not take the time to properly clean and maintain the pool.Despite these concerns, the company has many satisfied customers who appreciate the professional and friendly service they receive. The company's pricing is generally considered to be fair, although some customers have reported that they may be overcharged for certain services.The company's innovativeness is a mixed bag. On the one hand, they offer a variety of services, including pool cleaning, maintenance, and repair. They also use modern technology to monitor and manage their customers' pools. On the other hand, some customers have reported that the company's technicians may not be as knowledgeable about new and innovative pool technologies as they could be.Overall, this pool service company is a good option for customers who are looking for a reliable and professional pool maintenance service. However, customers should be aware of the potential quality issues and pricing concerns, and should carefully review their contracts and services before committing to a contract.One notable issue with this company is the lack of accountability and communication from the owner and technicians. Several customers have reported that they were not kept informed about the status of their service appointments, and that they had to chase down the company for responses to their concerns. This lack of communication can lead to frustration and mistrust among customers.