This business has been inconsistent with its quality of service, with some clients having a very poor experience, while others had a great experience. Despite this, the pricing of this business seems to be reasonable and accessible to most people. The office is wheelchair accessible, making it convenient for clients with mobility issues. However, the lack of clear communication and follow-through with appointments has been a major issue for some clients. One notable issue is the reported unprofessional behavior of some staff members, who failed to respect clients' time and were unresponsive to their needs. The experience of getting in touch with the lawyers and receiving updates on cases has been frustrating for some. Some clients felt that they were not being treated fairly and were misled about the progress of their cases. Despite the positives, such as the friendly atmosphere and helpful staff, the business seems to be struggling with some fundamental issues that need to be addressed.