Williams Hess Insurance in Lakeland, Florida, is a reliable option for insurance needs. The business has a long history of serving customers, with many satisfied clients returning for over 15 years. The agency offers a range of insurance policies, including renter's insurance, life insurance, home insurance, and automotive insurance. The business has made efforts to improve accessibility, with a wheelchair-accessible parking lot and entrance. However, inconsistent customer service has been a major issue for some clients, with long wait times and unreturned calls.