The business has mixed reviews, with some customers reporting excellent service and quality, while others have had negative experiences. Some customers have praised the friendly staff and good customer service, while others have reported difficulties with the computer system, lost dry cleaning, and rude behavior from the owner. Despite the inconsistent quality, the pricing is reasonable, and the business is wheelchair accessible. Unfortunately, there have been repeated reports of damage to customers' clothing, with some items being burned, torn, or returned in poor condition. Overall, the business needs to improve its quality and service to meet customer expectations.