It appears that Whetstone Construction has some significant issues that need to be addressed. The location is situated in a professional setting, Building 3001, which suggests a legitimate business. However, the lack of reliable communication from staff members like Rob and John raises concerns about their work ethic and professionalism. The clients have expressed frustration with the length of time it took to complete the project, which was supposed to take only a week but ended up taking over a month. The work quality was also subpar, with unfinished tasks and loose spindles on the handrail.One major issue that stands out is the poor communication skills of the staff. The client had to repeatedly contact Rob to ask about the status of the project, and even after the project was completed, Rob failed to return their calls and messages. This lack of follow-through is unacceptable for a construction company.It's also worth noting that the client had to deal with a series of unfulfilled promises and a general lack of accountability from the company. The manager, Andrew, was also unresponsive to the client's concerns.Overall, Whetstone Construction has a lot of work to do to improve their services and regain the trust of their clients.