The overall experience at Westmont Inn - Lakeland was disappointing. Several guests mentioned that the rooms were in poor condition, with issues such as cockroaches, stained towels, and broken beds. The management was also described as rude and uncooperative. While some guests appreciated the free Wi-Fi and parking, the high prices and lack of amenities did not make up for the poor quality of the accommodations. It's clear that the inn has some serious issues that need to be addressed.