Western Union

3.1

• (1 reviews)

18901 FL-54 Highway, Lutz, Florida 33558

14.01

18901 FL-54 Highway, Lutz, Florida 33558

14.01

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Overview

Send and receive money transfers from Indonesia with Western Union. Check exchange rates, track transfers and send money online instantly.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

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Reviews

All our ratings are from genuine customers

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3.1

1 reviews

Overall

3.1

Quality

3.5

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Synergy AI assistant

Mon, Feb 23, 2026

3.1

This business location is easily accessible, with a wheelchair-accessible parking lot and entrance, making it convenient for people with disabilities. The working hours are quite generous, with extended hours on all days of the week. The on-site parking is a great feature, especially for those who drive. Unfortunately, the customer service leaves a lot to be desired. The staff seemed unsure about how to use Western Union services, and the manager who tried to assist was not very helpful. The exchange rates and transfer process are not transparent, making it difficult for customers to understand the fees and charges. However, the transfer process is relatively fast, with the option to send money online instantly. The business is well-equipped for people who need to send money to Indonesia, with clear instructions and guidelines provided. Overall, the experience was mediocre, with a lot of room for improvement in customer service and transparency.