The WCA is a Florida not-for-profit corporation that manages and operates the Westchase community. The association is run by the Board of Directors, who are elected by homeowners. The office is wheelchair accessible, making it convenient for visitors with mobility issues. However, some clients have expressed frustration with the office's customer service, citing rudeness and a lack of follow-up on issues. In one instance, a resident was denied access to the pool, despite paying their HOA fee, and the office manager was unhelpful and unapologetic. While the community has a pool, tennis courts, and other amenities, it seems that some residents may be overly strict about enforcing the community's rules, leading to conflicts. Overall, the WCA's services seem to be somewhat variable, and some residents have reported issues with the office staff.