Based on client feedback and third-party ratings, it appears that West Shore Custom Pools is a reliable and trustworthy business. The company has received consistent praise for its exceptional quality of work, with many clients expressing their satisfaction with the final results of their pool projects. The team is described as knowledgeable, friendly, and responsive, with a focus on providing excellent customer service. The communication with clients is also highlighted as a strength, with many reviewers praising the company's prompt updates and clear explanations of the work being done.Some reviewers have mentioned that the company's prices are reasonable, especially considering the high-quality work that is provided. The business's ability to accommodate clients' needs and preferences is also appreciated, with one reviewer praising the company's willingness to work within their budget.One area for improvement is noted by one client, who experienced a negative interaction with a representative of a different company, but West Shore Custom Pools did not receive a rating due to this issue. However, the company has responded promptly and professionally to address this client's concerns, demonstrating its commitment to customer satisfaction.Overall, West Shore Custom Pools seems to be a great choice for anyone looking to have their pool renovated or repaired. The company's focus on quality, customer service, and communication sets it apart from other businesses in the industry.In addition, the business's dedication to social responsibility is highlighted by its recognition as a women-owned, Latino-owned, and disabled-owned business, which demonstrates its commitment to inclusivity and diversity.The only issue that was noted was by one client, who experienced a negative interaction with a representative of a different company, but West Shore Custom Pools did not receive a rating due to this issue. However, the company has responded promptly and professionally to address this client's concerns.