The business location has a well-deserved 4.5-star rating from customers. They have received numerous positive reviews for their quality work, with many customers praising the professionalism and friendliness of their staff, including Tony Brown, who has been specifically mentioned as a standout salesman. The installation process has also been commended for being smooth and efficient, with crews leaving the site clean and explaining how to use the products. Customers have also appreciated the follow-up communication from the company, ensuring that they are satisfied with the final result.One area for improvement is in communication with the office staff, with one customer feeling that the office staff were not responsive or helpful. However, this appears to be an isolated incident, and the company has acknowledged the issue and is working to improve their internal communication processes.Overall, the business location is well-regarded for its quality work, professionalism, and customer service. Customers have reported feeling confident in their ability to provide top-notch hurricane protection and other services, and the company's commitment to transparency and customer satisfaction is evident. While there may be some areas for improvement, the company's strong reputation and excellent customer reviews make it a reliable choice for homeowners in the area.