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Wendy's

3.2

• (1 reviews)

5740 US-98 Highway, Lakeland, Florida 33809

36.94

5740 US-98 Highway, Lakeland, Florida 33809

36.94

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Directions

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Website

Overview

Fast-food burger chain serving sides such as chili & baked potatoes.

Features

Credit cards

Debit cards

NFC mobile payments

Outdoor seating

Takeout

Dine-in

Great coffee

Dinner

Solo dining

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Coffee

Dinner

Dessert

Seating

Restroom

Wi-Fi

Family-friendly

Groups

High chairs

Free parking lot

Parking

Delivery

Lunch

Late-night food

Lunch

Free street parking

Has changing table(s)

Kids' menu

Quick bite

Casual

Good for kids

Breakfast

Drive-through

Breakfast

Counter service

Photos & videos

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Reviews

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3.2

1 reviews

Quality

2.6

Overall

3.2

Pricing

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

3.2

This Wendy's location has some positive aspects, such as its pricing, which is generally reasonable. The restaurant is located in a convenient area, with a large parking lot and free street parking available. The atmosphere is casual, making it suitable for families with kids. The staff is friendly, and some employees, like Tiffany and Bear, provide great customer service. The restaurant offers a variety of menu items, including quick bites and late-night food options.However, the quality of the food and service can be inconsistent. Many customers have reported receiving incorrect orders, with missing or incorrect items, such as burgers, fries, and sauces. Some orders have been cold or undercooked, and customers have complained about the staff's attitude and communication skills. The restaurant's interior and exterior cleanliness have also been a concern, with some customers reporting dirty bathrooms and a dirty dining area.The innovativeness of the restaurant's operations is also lacking. The kiosk ordering system can be confusing, and some customers have reported difficulties using it. The restaurant's failure to answer phone calls and respond to customer complaints is also a concern.Overall, this Wendy's location could improve its quality and service to meet customer expectations.