The business has received a generally high rating, indicating a good overall experience. The quality of the service seems to be a slight concern, with some issues reported, but it's still an average score. The pricing is considered reasonable by most customers, and the business has shown innovativeness in its services and amenities, such as LGBTQ+ friendly environment and NFC mobile payments. However, one customer reported a poor experience with their dog's grooming, which may indicate a need for improvement in this area.