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Web Direct Brands

2.9

• (1 reviews)

13100 FL-54 Highway, Odessa, Florida 33556

13.43

13100 FL-54 Highway, Odessa, Florida 33556

13.43

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Wheelchair accessible entrance

Wheelchair accessible parking lot

Free parking lot

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2.9

1 reviews

Innovativeness

3.1

Quality

3.4

Pricing

3.9

Overall

2.9

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Synergy AI assistant

Mon, Feb 23, 2026

2.9

This business location is a solid choice, but with some noticeable drawbacks. The quality of products and services offered is just above average, but the pricing can be a bit steep for some customers. The innovativeness of the business is also somewhat limited, as it appears to be mainly focused on traditional home and daily services. However, the on-site parking and free parking lot make it convenient for customers to visit.The staff is generally friendly and knowledgeable, with some employees going above and beyond to help customers, such as Bill Anthony and Bryan. However, there are also some issues with customer service, such as long wait times and unhelpful representatives. It seems that the business is struggling with communication and follow-through on orders, leading to frustration for some customers.Some customers have reported receiving defective or incomplete products, which is a major concern. Additionally, there have been issues with refunds and returns, with some customers being charged restocking fees or having trouble getting their money back.Overall, this business location is a middle-of-the-road choice that could be improved with better customer service and communication. While it has its strengths, such as convenient parking and knowledgeable staff, it also has some significant weaknesses that need to be addressed. The parking is convenient for customers, and there are many features that can make your shopping experience easier, including wheelchair accessible parking lot and wheelchair accessible entrance. Unfortunately, there is one major issue to be aware of: some orders have not been fulfilled correctly, resulting in frustration for some customers.