This company seems to have a mixed reputation. While some customers praise their professionalism, punctuality, and careful handling of belongings, others have had negative experiences with delayed deliveries, damaged items, and high fees. Many customers have also expressed frustration with the company's customer service, citing rude and unhelpful dispatchers.Some customers have reported that the company uses bait-and-switch tactics, where the initial quote is significantly higher than the final price. Others have experienced issues with communication, including being told that their belongings are being delivered on a certain date only to have the date change multiple times.In addition, some customers have reported that the company has a tendency to lose or damage items, and that their claims department is difficult to work with. One customer even reported that the company refused to pay for damages, citing "wear and tear" as an excuse.However, it's worth noting that some customers have had positive experiences with the company, praising their friendly and professional staff, as well as their efficient and timely service.The lack of transparency and communication from the company seems to be a major issue, with many customers feeling that they are left in the dark about the status of their move and the whereabouts of their belongings. This has led to a significant amount of stress and frustration for many customers.Overall, it seems that this company has a lot of room for improvement in terms of their customer service, communication, and overall quality of service. Until they can address these issues, customers may want to consider looking elsewhere for their moving needs.It's also worth noting that the company has responded to some of the negative reviews, but their responses often seem dismissive or defensive, which may further erode trust with customers. A more proactive and customer-centric approach may be needed to turn things around.