The business seems to be well-liked by customers, with most reviewers praising the friendly and helpful staff. The store has a great selection of western wear, including boots, hats, and clothing. The prices seem to be competitive, with many reviewers mentioning that they were able to find great deals. However, some reviewers noted that the store's customer service can be inconsistent, with a few reviewers experiencing issues with returns and exchanges. On the other hand, many reviewers praised the store's innovativeness, mentioning that they offer unique and high-quality products that set them apart from other stores. Overall, the business seems to be a great place to shop for western wear, but customers should be aware of the potential for inconsistent customer service. Some reviewers mentioned that the store's staff is extremely helpful and knowledgeable, with some reviewers praising specific employees for their excellent customer service. Many reviewers also praised the store's selection, mentioning that they were able to find a wide range of high-quality products. The store's prices seem to be competitive, with many reviewers mentioning that they were able to find great deals. However, some reviewers noted that the store's customer service can be inconsistent, with a few reviewers experiencing issues with returns and exchanges. One reviewer mentioned that they had to drive 2 hours to return a pair of boots that didn't fit, only to be told that they couldn't return them because they had been worn. This reviewer gave the store a low rating and warned others to be careful when shopping there. Overall, the business seems to be a great place to shop for western wear, but customers should be aware of the potential for inconsistent customer service. With a little patience and persistence, customers can find great deals and excellent products, but they should be prepared for the possibility of some hiccups along the way.