The office is well-located at Building 1430, Lakeland Hills Blvd Boulevard, Lakeland City. However, some visitors experience difficulties in accessing the office, due to unprepared front desk staff, as described in some reviews. The office is open from Monday to Friday, with hours ranging from 8:00 AM to 5:00 PM, and is closed on Sundays. On-site parking is available, and various payment options are accepted, including NFC mobile payments, debit cards, and credit cards. According to a review, the well-baby room is a convenient feature, allowing families to wait in their car rather than in a room filled with sick children. However, some parents have reported that the appointment scheduling process can be lengthy, with one review mentioning an hour-long wait before being seen. The staff's punctuality has also been an issue, with multiple reviews mentioning significant wait times, ranging from an hour to an hour and a half. While some reviewers have praised the office's cleanliness and staff's presence, others have highlighted issues with billing and payment plans, including a review that mentioned a collection balance of $776.00. Furthermore, some reviewers have expressed concerns about the behavior of certain staff members, including arrogance and unprofessionalism. It's worth noting that the office has a rating of 3.2 from third-party sources.