The business is generally well-regarded, with a decent overall score of 4.2. The quality of the apartments and amenities is a strong point, with an average score of 4.1 out of 5. However, the pricing may be a bit higher than expected, with an average score of 4.4 out of 5. The business is also innovative in its approach to customer service, with an average score of 4.3 out of 5. One notable issue that stood out from the client feedback is the inconsistent performance of the maintenance staff, with some reviewers praising the younger maintenance staff member while criticizing the older one for having a bad attitude and being unresponsive to requests. This is a notable concern that needs to be addressed to improve the overall customer experience. The business has a strong focus on customer service, with many reviewers praising the friendly and professional staff, particularly the management team. The apartments themselves are also well-regarded, with many reviewers praising the cleanliness, amenities, and natural surroundings. However, some reviewers have noted that the apartments can be prone to infestations, and there have been some issues with maintenance and responsiveness to requests. Overall, the business has a lot to offer, but it needs to work on improving its maintenance and customer service to meet the high expectations of its customers.