This funeral home has a complex reputation, with some clients having very positive experiences while others have had poor ones. The majority of the issues seem to be related to communication and follow-through, with some families not receiving the ashes of their loved ones in a timely manner. The prices, however, seem to be very competitive. On the other hand, the funeral home's claims of compassion and care for their clients are not entirely accurate. A family was cremated without permission and charged for it, and then charged for the cremation as well. There seems to be a lack of accountability and transparency. The funeral home is wheelchair accessible and has on-site parking, which is convenient for clients. However, the issue of not receiving ashes in a timely manner is a major concern and could be improved upon. The lack of communication and compassion is very disappointing.