Tampa Bay
Wallace Insurance Agency
15.52
15.52
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Online appointments
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Pricing
Quality
Overall
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The business location is situated in a somewhat convenient spot, Building 327 on 11th Ave N Street, Suite 204, in St. Petersburg City. Unfortunately, the hours of operation are somewhat limited, with Wednesday being the only half-day and Thursday being closed completely. The parking lot and entrance are wheelchair accessible, which is a plus.The main issue with this location is its customer service. Multiple reviewers have reported that the staff is rude over the phone and that the local number connects to a medical supply company instead of the insurance agency. The situation with the toll-free number disconnecting without ringing is also concerning.On a positive note, the location has an online appointment option and onsite services, which can be a time-saver for clients. However, the quality of service seems to be a major letdown.It's worth noting that the business has a partnership with Wallace Insurance Agency, which has received a 5-star review from a satisfied client in the past. This suggests that there may be some positive experiences to be had, but unfortunately, the issues with customer service seem to outweigh the benefits. The pricing, however, seems to be very competitive.
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