This business has a decent reputation, but it seems that consistency and quality of service are not always met. There are a few red flags regarding communication and customer service, with some clients reporting no-shows and difficulty getting quotes. On the other hand, there are many happy customers who praise the quality of work, prices, and professionalism of the staff. It's worth noting that the owner's response to a client's concern about business hours seemed dismissive and unapologetic. The fact that some customers have had to deal with damaged cabinets and unfinished work after the initial installation is also a concern. Overall, it's essential to weigh the pros and cons before making a decision about using this business for your home improvement needs. One issue to be aware of is the lack of attention to customer concerns, particularly regarding communication and follow-up.