This location has a decent overall rating, but there are some issues with customer service. The bald guy working there seems to be unwilling to help customers, making it a frustrating experience. On the other hand, the selection of plants is good, and some customers have had great experiences with the quality and price of the plants. The location is also wheelchair accessible, which is a plus. However, there have been instances of unprofessional behavior from the staff, including one customer being told that they couldn't sell something at a certain price. The business hours are standard and consistent, making it easy to plan a visit. Overall, this location has some potential, but needs to work on its customer service to improve the overall experience. The lack of care for repeat customers and the unwillingness to help is a significant issue that needs to be addressed. Note: The overall rating is based on the average of all available ratings, including the third-party rating of 3.7. The other ratings are based on the provided data, but with some adjustments to reflect the mixed experiences of customers. The innovativeness score is high because the location offers a unique selection of plants, but the customer service issues bring it down.