Tampa Bay
Volkswagen of Wesley Chapel Service & Parts
17.31
17.31
Overview
Volkswagen of Wesley Chapel serving Wesley Chapel FL, Brooksville FL, Land O Lakes, and Brandon FL.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
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Innovativeness
Quality
Pricing
Overall
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This Volkswagen dealership seems to have a solid reputation in the area, with many customers raving about the good service they receive. The staff is friendly and knowledgeable, and they go above and beyond to make customers feel welcome. Many reviewers have praised the service team, particularly Craig, who has been commended for his excellent work and customer service skills.One of the standout features of this dealership is its commitment to maintaining a clean and comfortable environment for customers. The waiting room is described as cozy, and the staff is accommodating of customers' needs, including those with young children.However, there have been some issues with customer service, with a few reviewers complaining about being taken advantage of by certain employees. One reviewer had a particularly negative experience with a service advisor who tried to scam them for additional services. It's worth noting that these incidents seem to be isolated, and the dealership has a good overall reputation.The dealership's work hours are standard, with extended hours on Saturdays to accommodate busy schedules. The location is also wheelchair accessible, with ramps and parking spaces available for customers with disabilities.It's worth mentioning that there have been some issues with pricing, with one reviewer feeling that they were charged more than expected for certain services. However, this seems to be an isolated incident, and most reviewers have been satisfied with the prices they paid.Overall, Volkswagen of Wesley Chapel seems to be a reliable and trustworthy dealership that offers good service and a comfortable environment for customers. While there have been some issues with customer service, the dealership's commitment to customer satisfaction and its convenient location make it a good choice for those in the area.The notable issue here is that one employee's attempt to scam a customer for additional services. This is not the typical experience for most customers, but it's something to be aware of when considering this dealership.
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Automotive Sales & Services
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