The business seems to have some issues with providing adequate assistance to clients, particularly those with disabilities. Many reviewers have reported difficulties in getting help, feeling unprofessional treatment, and being passed off to other services without any clear guidance. Some reviewers have also mentioned the need for staff training to improve their communication and understanding of disability services. However, one reviewer did mention a positive experience with the Vocational Rehabilitation program, which suggests that there may be some variation in the quality of service depending on the individual case worker or program. One major issue that stands out is the difficulty in getting responses or appointments with the VR staff, with several reviewers mentioning that they left messages or emails that were never returned. This lack of communication and follow-through can be frustrating for clients who are trying to navigate the system to get help. It's worth noting that the VR program is a federal-state program that aims to help people with disabilities find meaningful careers, so it's disappointing to see that some reviewers have not had a positive experience.