The location of AdventHealth Sports Medicine and Rehabilitation in Kissimmee City is a medical facility that provides gynecology services. Although it has a wide range of services, its quality is not consistent across the board. Some patients have experienced excellent care from Dr. Vivian C. Aguilar, MD, FACOG, FPMRS, who is the co-brand associated with this location. Patients appreciate her dedication, kindness, and professionalism. However, several patients have reported issues with the staff's communication and organization, leading to delayed or canceled appointments. Some patients have even reported being turned away by the front desk after waiting for extended periods. On the other hand, the facility has wheelchair-accessible restrooms, parking, and entrances, making it a more inclusive environment. While the facility's innovation score is high, it seems that its quality and overall experience can be improved. One major issue is the lack of consistency in the quality of care provided, with some patients experiencing excellent care and others experiencing significant problems. To improve, the facility should focus on providing better communication and organization among staff, ensuring that patients receive timely and respectful care.