Tampa Bay
VITAS Healthcare
71.63
71.63
Overview
When hospice patients in Philadelphia need care beyond what can be managed at home, VITAS offers inpatient hospice care at Jefferson Methodist Hospital, where patients can receive the around-the-clock care they need.
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The hospice office at Kissimmee, a part of the VITAS Healthcare system, offers a convenient location for those seeking end-of-life care. The center is open 24/7, allowing for continuous assistance. Unfortunately, there is one critical issue that brings the overall rating down - inadequate staffing, which was highlighted by multiple clients' reviews. For instance, one reviewer's husband was left without medication for weeks due to an order being submitted incorrectly. Another reviewer had to wait 12 hours for a nurse to arrive, only to be told that no one was available. The quality of care, while not excellent, is still considered satisfactory. The hospice office has a team of caring professionals who are dedicated to their work, as seen in the glowing reviews from clients who received excellent care from staff members such as Jenny, Leslie, and Genesis. These caregivers showed empathy, patience, and compassion, making a difficult time more manageable for families. However, some clients experienced dismissive and unhelpful interactions with staff, indicating a lack of consistency in the quality of care provided. Pricing is considered good, with a rating of 4.8 out of 5. This suggests that the hospice office provides value for the services they offer. The office accepts debit and credit cards, making it easier for clients to manage their payments. However, one reviewer expressed frustration with the billing process, stating that they had to wait for weeks for their grandma's medication to be reordered. The hospice office has shown innovativeness in its approach to end-of-life care. They have implemented various programs and services to support patients and their families, such as creating memory bears and offering grief counseling. The office also has a team of social workers who work tirelessly to ensure that patients receive the care they need. However, the office's inability to consistently provide adequate staffing is a major setback, which affects the overall innovativeness rating.
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