This business location is a medical service and medical center that provides hospice care. It's located in Wesley Chapel City, and patients can receive around-the-clock care at Jefferson Methodist Hospital. The business is open 24/7, and it accepts credit and debit cards. The parking lot and entrance are wheelchair accessible.
The staff seems to be caring and compassionate, as indicated by several positive reviews. They work closely with families and care teams to provide a personalized approach to care. However, there are some concerns about the consistency of care, as one reviewer mentioned that they had different nurses assigned to their grandmother's care, which caused confusion and conflicting information.
The business has a poor response to customer concerns, as one reviewer experienced a delayed response to their feedback and had to follow up multiple times. Additionally, the business failed to provide guidance on how to care for their patient, and they had to search online for advice.
The business's lack of response to customer concerns and the inconsistency of care are notable issues. While the staff seems to be caring, the business needs to improve its communication and consistency to provide better care to its patients.
The payment options are convenient, and the accessibility features are available, making it easier for patients and their families to access the care they need. However, the business's inability to provide consistent care and respond to customer concerns is a major concern.