Tampa Bay
Vision Source Brandon
15.67
15.67
Overview
The leading provider of optometry services and vision care products in Brandon, Florida. Schedule an appointment with an eye care professional today.
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Appointments recommended
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Overall
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The provided optometry services at Vision Source Brandon in Brandon, Florida, deliver a generally high-quality experience, indicated by an overall score of 4.8 out of 5. The quality of care, as measured by patient reviews, is equally impressive, with a score of 4.6. Pricing is considered excellent, with a score of 5.0, indicating that the services are reasonably priced and offer good value for the services provided.
The staff, including the doctors and receptionists, are consistently praised for their friendliness, professionalism, and helpfulness. Patients appreciate the thoroughness of the eye exams, the extensive selection of glasses and frames, and the ease of scheduling appointments.
However, there is a notable instance of poor customer service, where a patient felt belittled and disrespected by a sales staff member. This incident highlights the need for ongoing training and attention to customer service skills to ensure that all patients receive a positive experience.
The office appears to be well-equipped with modern technology and offers a welcoming atmosphere. Patients appreciate the staff's attentiveness and ability to answer questions and address concerns. The doctors are described as knowledgeable, thorough, and personable, making patients feel at ease during their visits.
Despite some minor issues, such as a long wait for glasses and a perceived lack of communication about wait times, the overall consensus is that Vision Source Brandon provides high-quality care and services. Patients appreciate the staff's professionalism, the thoroughness of the eye exams, and the excellent selection of glasses and frames.
One notable issue that stood out was a patient's experience with poor customer service, which may be an isolated incident, but highlights the importance of continuous training and attention to customer service skills.
Overall, Vision Source Brandon appears to be a reliable and trustworthy optometry practice, offering a high level of quality care and services to its patients.
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