This business has received a good amount of attention from satisfied customers. Many reviewers have praised the business's high-quality work, mentioning that they have received excellent repairs and custom-made pieces. The owners, Bill and Patty, are also widely appreciated for their professionalism, kindness, and excellent customer service. Reviewers have noted that the business is trustworthy, reliable, and reasonably priced.Some customers have been impressed with the business's willingness to accommodate special requests, such as custom designs and repairs. Others have appreciated the business's flexibility and willingness to work with customers who have unique or complicated needs.However, there have been some negative experiences reported by customers. One reviewer was treated rudely and refused service, while another had a disagreement with the owner over a repair. These experiences seem to be exceptions to the rule, and many reviewers have noted that the business is usually very welcoming and accommodating.It's worth noting that some reviewers have praised the business for its convenience, such as its wheelchair-accessible parking lot and entrance. The business also offers a variety of payment options, including NFC mobile payments and credit cards.Overall, it seems that this business is a great option for customers who are looking for high-quality jewelry repairs and custom-made pieces. The owners are friendly and professional, and the business is conveniently located. However, as with any business, there may be some occasional issues or disagreements, but these seem to be relatively rare.