This business location has a relatively low overall score of 2.4 out of 5, indicating that customers are somewhat dissatisfied with their experience. The quality of the business is rated 2.6 out of 5, suggesting that customers have had issues with the cleanliness, maintenance, or overall condition of the apartments. The pricing is rated 3.8 out of 5, which is a neutral score, indicating that customers are neither particularly satisfied nor dissatisfied with the rent or fees associated with the business.
Despite the low overall score, some customers have reported positive experiences with certain staff members, such as Amy, Ashtyn, and Freddy, who have been praised for their professionalism, helpfulness, and attention to detail. However, many customers have also reported issues with the business's management, including problems with maintenance, cleanliness, and respect for residents.
Some common issues reported by customers include:
* Poor maintenance and repair of appliances and fixtures
* Inconsistent or unhelpful customer service from some staff members
* Inadequate response to maintenance requests
* Unacceptable behavior from some residents, such as loud noise and disrespect for others
* Unprofessional or unhelpful behavior from some staff members, such as dismissiveness or lack of empathy
Overall, this business location seems to be struggling with consistency and quality, and customers have expressed disappointment with the experience. However, some staff members have been praised for their efforts, and the business may have the potential to improve with better management and training.