The overall business score for Victoria Crossing Rehabilitation Center is mediocre due to various issues reported by clients. While some clients praise the staff's friendliness and caring attitude, others express concerns about the quality of care, neglect, and poor communication.Despite some positive comments about the facility's cleanliness and renovated building, numerous clients report neglect and poor treatment of residents. Some clients claim that their loved ones were left unattended for long periods, experienced urinary tract infections, or developed pressure sores. Others report difficulty with communication, particularly with the facility's administration and management.The majority of clients express dissatisfaction with the facility's management, citing issues with accountability, lack of compassion, and poor leadership. Some clients report that staff members were rude, unhelpful, or even stole their loved ones' property.The facility's pricing is not explicitly mentioned in the client feedbacks, so it's left blank. However, some clients express concerns about the cost of care and feel that it's not worth the expense.The innovativeness score is also left blank, as there's no specific information about the facility's innovative practices or initiatives.Overall, the negative comments and concerns expressed by clients outweigh the positive comments, resulting in a mediocre overall score. It's essential for the facility to address these issues and improve the quality of care and communication to provide a better experience for residents and their families.