This review is based on known issues and concerns with the facility. Unfortunately, it seems that the staff is not taking good care of the residents, particularly the elderly. The facility has a problem with bugs in the refrigerators, which is unacceptable for a healthcare facility. There have been instances of verbal abuse by the staff, which is not only unacceptable but also unprofessional. On the other hand, one reviewer had a positive experience with the staff and residents, but this is not representative of the overall experience. It appears that the facility has a major issue with staff behavior and quality of care. The staff seems to be more focused on collecting money from the residents rather than ensuring their well-being and safety. This is a major concern and should be addressed immediately. It's also concerning that the Social Services is not providing adequate support to the residents, particularly those with dementia. One of the major issues is the quality of care provided to the residents. It's clear that the staff is not doing their job properly, and this is putting the residents at risk. The lack of innovativeness and concern for resident well-being is also evident.